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Frequently Asked Questions

Of course not.

1) The LED strip we use, is not the common ones. It is our special customized patented product, each full color LED lamp is hand-welded. The strip is very soft, free bending, and long life, low failure rate.

2) Our Fiber optic costumes use surface light emitting optical fiber, full color LED lamp as light source. It is not only can

change color, also can be programmed. (This technique has been patented).

 Our luminous clothes have 3 control ways.

1) LED light costume dedicated Synchronous plug-in SD card controller.

2) 2.4G Wireless 433 transmitter / receiver.

3) RF remote controller.

You can choose one way according to your needs, or you can choose all of them. And our control techniques also have been patented.

 Our controller is special designed for our luminous costumes. It is small, lightweight, high synchronization rate, plug-in SD card. It can control each led lamp in the costumes, you can make any effects you want by the computer software, then store the file in the controller SD card.

B:The 2.4G wireless 433 R/T also special designed for our luminous costumes. It is small, lightweight, but signal stability, in addition to RGB controls, also multi-channel controls. And it has 2ways, one is a direct connection the 433 console port.The other is connected to the PC port via computer software control.And we have the easiest LED costumes (Tron dance) 433 programming software in the world.

Our battery also special designed for our costumes, small, lightweight but high capacity (5000-10000MA/H), the output voltage is DC5V, rated power is 8A. The time is depends on the garment, the number of lights, light effects and the length of time that the outfit needs to be worn between battery changes or recharging.

Delivery time will depend on a range of factors, such as the complexity of the design, the number of garments involved, and the workload that we are already committed to at the time, etc. Once a project is started, our own design models, delivery time is 7-10 working days. But new special design, usually need 10-15 working days. May several days more than we agreed on the invoice is normal for the uncertain matters during the production. And usually, we will cost 2-3 days aging test to ensure the quality.

No, of course not. They can't be washed by water. You can use 70% alcohol spray & use soft cloth clean them.

Best to hang in a ventilated, dry place, avoid the sun, away from the fire source and heat, cannot be stored together with the alkali material.

Can I make changes to my order after it has been placed?

We apologize for any inconvenience, but we are unable to make modifications to existing orders. However, our customer service team will be happy to assist you with canceling the order if it has not been processed out yet, you can then proceed to place a new order. Please reach out to us within 12 hours using the email address of the order buyer and provide us with your order number for a smooth and efficient process.



I placed an order as a guest before, how do I locate my order number?

If you checkout as a guest without creating an account or logging in, you should receive an order confirmation email with an order number from us.（yesgovip@126.com）



Why am I not receiving my order confirmation email?

If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.



It has been a few months after my order was shipped and the tracking link provided has expired. I’m afraid that my yesgo parcel may have been lost. Can I get a refund?

Please let us know within 60 days of purchase if your order is missing. We would be happy to follow up and investigate for you. Further arrangements will be facilitated. No refund for missing parcels if the initial date of such enquiry/request is beyond 60 days of purchase.




Does yesgo offer free shipping internationally?

Yes, we offer free international standard shipping for orders with total value (after discount) $40 or above. However, we hope for your understanding that due to logistic limitations, standard shipping may not apply to some countries. Please select the location on the checkout page for shipping methods available and shipping costs accordingly.

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